Refund and Returns Policy

At Candelitas, we are committed to providing high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we’re here to help.

 

Returns

• Eligibility: You have 14 days from the date of delivery to return an item.
• Condition: To be eligible for a return, the candle must be unused, unlit, and in the same condition that you received it. It should also be in the original packaging.
• Non-Returnable Items: Gift cards, sale items, and custom orders are non-returnable.

Return Process

1. Contact Us: Email us at support@candelitas.com with your order number and reason for the return.
2. Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Shipping: Ship the item back to us using a trackable shipping method. You are responsible for return shipping costs.

Damaged or Defective Items

• Inspection Upon Receipt: Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us within 7 days of delivery.
• Resolution: We will arrange for a replacement or issue a full refund, excluding any shipping charges.

Refunds

• Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved Refunds: If approved, the refund will be processed to your original method of payment within 7 business days.
• Partial Refunds: Partial refunds may be granted for items not in their original condition or damaged due to reasons not caused by us.

Exchanges

• We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@candelitas.com.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account and contact your credit card company, as processing times can vary.
• If you’ve done this and still have not received your refund, please contact us at support@candelitas.com.

Order Cancellations

• Before Shipment: Orders can be canceled for a full refund if they have not yet been shipped.
• After Shipment: If the order has already been shipped, please follow the return process once you receive the item.

Contact Us

If you have any questions about our refund and returns policy, please contact us:

• Email: support@candelitas.com
• Phone: (323) 986-0833